Information and Referral

Program Description

Franklin County Human Services Information and Referral (I&R) is available to anyone seeking information regarding the available human services in Franklin County. I&R is a resource intended for public use. Individuals who are uncertain of how to access the information or services that they desire are encouraged to contact us. If the desired information is not directly at hand, I&R will actively research and respond to the inquiry as quickly and efficiently as possible.

Services

Most individuals receive information and referral assistance via the telephone. Their needs may span the spectrum of human experiences from prenatal planning to financial assistance, housing, assistance for a funeral and all life moments, both major and minor, as well as in-between. Individuals speak with trained, empathetic I & R Specialist, who assess their needs in a non-threatening, non-judgmental and confidential manner and help them understand their situations and make informed decisions about possible solutions. I & R assist those who are in urgent situations, and most significantly, advocate on behalf of those individuals who need additional support.  

Contact

There are several easy ways to contact an Information & Referral Specialist to learn of the services that are available. No matter the contact method, you will receive the same service each time.  

Phone

Simply dial 2-1- 1 or call (717) 261-2561 Assistance via phone is available 24 hours a day, 7 days a week.

Email

ir@franklincountypa.gov  

Walk-In

Franklin County Human Services Information & Referral
425 Franklin Farm Lane
Chambersburg, PA 17202
Monday - Friday 8:30 - 4:30  

Resources for Consumers

Frequently Asked Questions
Information and Referral Brochure
Where to Turn For Help Guide
Where to Turn For Help -Aging Services
Where to Turn For Help -Basic Needs
Where to Turn For Help -Children's Services
Where to Turn For Help -Employment Services
Where to Turn For Help -Food and Meal Services
Where to Turn For Help -Health Services
Where to Turn For Help - Individuals with Disabilities Services
Where to Turn For Help -Veteran Services
Where to Turn For Help -Behavioral Services
Income-Based Housing Options
Reentry Service Guide